Sendtideby Atesen Software
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Support

Contact support@atesensoftware.com with the job ID and error code. Leave invoice details, tokens and customer data out of your message.

A row did not finish

Open History → View results. Read the row’s Xero error, download Result CSV and use Open in Xero to check the source invoice. Fix a rejected invoice, then Refresh and Pre-send check again. NEEDS_REVIEW means a write may have succeeded; Sendtide will not repeat it automatically.

Email allowance

Xero allows up to 1,000 invoice emails per day for paying organisations, 20 for trial organisations and none for Demo Company. The app shows remaining Sendtide allowance today in UTC; sends outside Sendtide are not counted. Xero may stop earlier. Its global remaining allowance and reset time are not documented. Sendtide changes invoices only after you confirm the count, and only in the organisation you chose. Approve and mark as sent were checked on Xero’s Demo Company on 29 October 2026; Xero sends no invoice emails from Demo Company, so emailing has not been tried there.

Reversing an approval or an email

Emails cannot be unsent, and approvals cannot be undone: Xero does not move an approved invoice back to draft (it answers "Invoice not of valid status for modification"). To reverse an approval, void the invoice in Xero. Check the list before you confirm.

Plan and connection

Use Plan & connection for Manage subscription, Disconnect or the plan buttons. Sign out ends the session. Checkout is handled by Paddle, the merchant of record.

What Sendtide does

Draft invoices approved and emailed, or approved and marked as sent, in one confirmed job, after a free pre-send check, with a result per invoice.

Who it is for: Bookkeepers and small finance teams on Xero who raise many sales invoices and want them approved and sent in one checked step.

Start free with XeroCompare plans

Free to connect and run the pre-send check. First 10 processed invoices free, then $19 for 7 days or $12 a month, excl. VAT/sales tax.

Three steps

  1. Sign in with Xero

    You sign in on Xero’s own page and choose the organisation. Sendtide never sees your Xero password.

  2. Run the free pre-send check

    Filter the drafts, tick them, and see which are ready, which miss an email address and which need a look.

  3. Approve and email in one go

    Type the count shown, such as SEND 24. Approvals and emails cannot be undone, so the check comes first.